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Operational Engineering

The Central
Nervous System.

How we built a production-grade backend (v6) that serves as the master intake for every lead, enquiry, and document in the business.

Engine
API Backend v6
Universal intake
Integrations
Multi-Channel
Web + Email + CRM
Core Logic
Google Apps Script
Serverless Backend
Result
Zero Entry
100% Automated Intake
CORE
The Universal Architecture

Building the "Universal Bridge"

We didn't just build a form handler. We built a serverless API that unifies messy data from multiple sources into a single, structured source of truth.

Input Methods
JSON / Webhook / SMTP
Data Persistence
Master CRM Sheet
The Secure Architecture

How it
Works.

01
Ingest

Endpoint Relay

A custom doPost() endpoint receives JSON data directly from the website form.

02
Parse

Email Logic

Gmail scanner extracts structured data from non-standard enquiry emails.

03
Structure

CRM Sync

Data is cleaned, validated, and appended to the Master 25-column CRM.

04
Action

Onboarding

Instantly creates Drive folders, Calendar tasks, and triggers notifications.

Data Integrity

The 25-Point Schema.

Every lead is enriched with 25 distinct data points - from technical concerns to ideal project outcomes.

Auto-Onboarding

The moment the API receives a valid payload, it instantiates the entire client infrastructure:

  • Master CRM entry created with 100% data accuracy
  • Bespoke Drive folder created (Client Name - Email)
  • Next-day follow-up task added to Google Calendar
  • Instant Slack/Email notifications to the Lead Engineer

SMTP Parsing Logic

For systems that don't support JSON webhooks, the core includes a regex-driven SMTP parser:

  • Regular scans for unread WordPress enquiry emails
  • Recursive pattern matching for structured field extraction
  • Automatic 'read' marking to prevent duplicate entry
  • Fail-safe logging for non-compliant email formats
EMPOWER
The Engineering Standard

Build Your Control Panel?

Stop juggling multiple apps. Let's build a central operational core that unifies your business data and automates your intake.

Map Your Operational Core